Privacy Policy

Andruta-Nicoleta Mihai trading as BESOPH – sole trader.

The full Privacy Policy is detailed below, however you can rest assured that I will keep your information secure. I will not disclose it to third parties except where it is an essential part of providing a service to you. Also, I will not keep it any longer than it is necessary. 

Information I collect

In order to fulfil your order I will need certain information, such as your name, email address, postal address, and the details of the product that you are ordering. You may also choose to provide me with additional personal information such as a customised order, if you contact me directly. I am not able to see your payment details, as I am using two payment processing platforms - PayPal and Stripe. All your financial data will be processed by those third parties.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services -  to fulfil your order, to settle disputes, or to provide customer support.

When you have provided your affirmative consent (which you may revoke at any time), such as by signing up for my mailing list.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as  providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Why collecting your personal data  

  • To help develop new services or improve existing services
  • To send emails about special offers, new products or other information that you may be interested in such as leaving a review of the product, or your experience.
  • To personalise your sessions on the website in order to better fit your interests, such as offering relevant, individually tailored content. 

Information Sharing and Disclosure

I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as postal services (Royal Mail), payment processing platforms (PayPal and Stripe) and Marketing (Facebook Pixel - advertising; Google Analytics - demographic data; Retainful - abandoned cart recovery emails; and MailChimp - for newsletters). 

I am also using CusRev (Customer Reviews) which facilitates the collection of reviews from yourself in regards to my products.

I will share your personal information with these third parties, but only to the extent necessary to perform these actions.

Compliance with laws - I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.